SHIPPING & DELIVERY
How It Works
All orders are processed within 3 business days and shipped via Australia Post Standard service with a flat-rate shipping charge of $10.00
Delivery can take between 3 - 7 business days within Australian metro areas. Please allow additional time for regional locations. For more precise regional delivery times, please contact Australia Post
ORDERS
How It Works
Once your order has been dispatched, you will receive an email containing your tracking details.
We kindly ask that you provide correct information as we cannot be held liable for incorrect deliveries due to input errors.
Australia Post is a trusted service and, as such, The King and Caroline will not refund or replace orders that have been scanned as delivered.
RETURNS & REFUNDS
Our Policy
Change of Mind:
We hope you love your new candle or melts! Unfortunately we are not able to offer returns for a change of mind. However, if there is an issue with your candle please reach out to us via our contact page.
Damaged or faulty items:
In the instance that you receive an incorrect product or the item is damaged or faulty, a replacement product will be offered or a refund will be issued, at our discretion.
If you believe you have received an incorrect, damaged or faulty product, please contact us with photographic proof for review. If approved for return, once the item has been received, please allow up to 2 business days to be processed.
The amount will be refunded via the payment method used for the original order. Please allow up to 7 business days for the refund to reach your account.
Please contact us for a product return
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